On items ordered payment will be confirmed within 24 hours Monday to Friday and are despatched same day. Items ordered outside of these times are dispatched at the next earliest opportunity. On occasion, certain products may be out of stock - On these rare occasions the ordered product/s will be obtained from our suppliers and delivered as soon as possible.
Product availability / stock shortages
1) If all item/s selected within your order are out of stock and/or can not be obtained within 28 days you will be notified by e-mail and your order will be cancelled.
2) If a ‘SOLD OUT’ sign is in place next to the ordered product your order will be automatically cancelled.
3) If your order comprises multiple items and an item/s is/are out of stock the total order value will be amended to account for the missing item/s. If we can not deliver the remainder of your order within 28 days you will be notified by e-mail. If a paid delivery charge has been selected this will still be applicable.
24hr Delivery (TNT)
This form of delivery requires a signature upon receipt. Delivery is normally the within 24hrs but please allow 15 working days before contacting us.
48hr Delivery (TNT)
This form of delivery requires a signature upon receipt. Delivery is normally the within 48hrs but please allow 15 working days before contacting us.
Please Note: Shipping method is selected and paid for by the customer so any lost or damaged goods can only be refunded to the maximum insurance allowance for that shipping method or value of goods, which ever is the lesser amount.
Orders made with an invalid e-mail address will be cancelled. Orders made with a credit / debit card that are not registered to the invoice address will be cancelled. Orders we feel to be suspicious will be cancelled. Fraudulent orders are always reported to the Police. Should we receive a chargeback from our merchant service provider after the goods have been delivered we will assume that we have been defrauded. All details entered on the order form together with your IP address will be forwarded to the Police.
The above measures are to protect ourselves and our customers against the high levels of internet fraud.
Please contact our Salesmanger for special arrangements
NOTE : Any Packages returned without an assigned RMA number clearly marked on the outside of the delivery package will be refused delivery and Stohl Racing is not responsible for their return. In the rare event a package is accepted, all items within are forfeited at the owners expense. Please see the RMA section to obtain the correct RMA for your package.
All goods are packed to an adequate level to help avoid damage during transit. Should a product arrive damaged please contact us immediately. Please submit an RMA request to commence these actions.
After 24 hours, from time and date of delivery to given delivery address, all orders will be deemed accepted as in full & in working condition by you.
Undelivered / Lost Goods
If after 15 working days (AUT) from the date your order was dispatched (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow the following procedure : Firstly, contact your local TNT sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by TNT or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please refer to the section further down this page. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered. No replacements for lost orders will be despatched until their loss is confirmed via TNT or until 31 working days from day of original despatch.
If in the unlikely event you receive a faulty product, please return it for either a refund or replacement (stock permitting). Refunds are issued within 28 working days from the date the goods are returned. All monies entitled to be refunded will be credited once the item(s) has been received by ourselves - less any cost of shipping incurred by ourselves. Replacements are dispatched within 28 working days. Please enclose your order number, your address & your reason for returning the goods. If after the good/s being tested by ourselves they are found to be fully functional they will be returned to you and a charge will be levied to you. Faulty goods must also be returned in the same aesthetical condition that they were supplied. If any returned good/s are aesthetically damaged they will be returned to you and a charge will be levied to you. Please note any replacement items are sent at your risk and are NOT subject to any replacement / refund in the event they are lost in delivery or arrive damaged in transit. Please submit an RMA request to commence these actions.
For items ordered within the EEC Under the Distance Selling Regulation 2000 you, the consumer, have the right to cancel your order within 14 days. The 14 days begins from the date you receive your order. To be entitled to cancel the order the item must be un-used, unopened, untouched and in a re-saleable condition i.e. all packing, accessories etc. and must be returned at your expense. The cost of any loss of product / component of a product during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has been received by ourselves - less the initial cost of shipping incurred by ourselves. Refunds are issued by original payment method within 28 days from the date the goods are returned (subject to 15% handling fee). Please enclose your order number, your address & your reason for returning the goods. For items ordered outside of the EEC there are no refunds on correctly supplied working items. Please be aware we do NOT operate any try before you buy policy. Please submit an RMA request to commence these actions.
Incorrectly Ordered Goods
Goods incorrectly ordered by a customer cannot be returned for either store credit or refund. Please be 100% certain you are buying the correct item before purchase.
Incorrectly Supplied Goods
Goods incorrectly supplied by us can be returned to us and exchanged for the correct goods (stock permitting). Please enclose your order number, your address and the goods actually required when submitting an RMA request. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged they will be returned to you at your cost. After 24 hours, from receipt, all orders will be deemed accepted as full , complete & correct by you.
Good/s returned to us by Courier
If after a period of time good/s are returned to us by the courier as either undelivered, uncollected, unknown address, refused or for any other similar reason they will be stored by us for a maximum of 6 months. For each completed week that passes a storage cost of €5.00 will apply. Once the storage cost exceeds the value paid for the goods or after 6 months have elapsed (whichever is sooner) the good/s will be disposed of. If within this 6 month period or before the storage cost has equalled the value of the goods you wish for the order to be resent all fees must first be paid. Any items or orders which are reshipped are sent at your risk and are NOT subject to any replacement / refund in the event they are lost in delivery or arrive damaged in transit.Original orders postage and/or delivery costs must be repaid in full.
Warranty & Returns
All products carry a 30 day return to base warranty apart from the exceptions below, should an item you have purchased develop a fault please enter an RMA request stating the original order number, the date purchased and a description of the item and the fault. You will receive a prompt response outlining the remainder of the returns process that is applicable. All return delivery charges and risks are the end customers responsibility. All items must be return in full with all parts, packaging and the original receipt of purchase. Our warranty does not apply to faults caused by accident, neglect or misuse. All warranties are for the original purchaser ONLY. All returned items will be fully tested and if it is believed the fault is not covered by our warranty then they will be returned to you at your cost.
Items sent back without prior contact and authorisation without RMA
Any Packages returned without an assigned RMA number clearly marked on the outside of the delivery package will be refused delivery and Stohl Racing is not responsible for their return. In the rare event a package is accepted, all items within are forfeited at the owners expense. Please see the RMA section to obtain the correct RMA for your package.
Please contact your sales representative to get a RMA number assigned. He will also provide you with instructions for your return. No items are accept other than by the following of this procedure. All returned packages must be clearly marked on the outside of the package with the correct allocated RMA number.
Refunds will be given at the discretion of the Company Management.
We endeavour to keep all images as a true representation of the goods supplied but in some cases it is necessary for a product to get a true representation of its use it may have to be shown with additional items or parts. Please refer to the product description to get a true representation of the goods supplied, if the description is not clear or you are unsure of exactly what is supplied with your purchase then please contact us for clarification.
Shopping with Stohl Racing
You can order products displayed on this website (1) by posting to us a completed copy of the Stohl Racing order form or (2) on-line. If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. We do stringent checks against credit card fraud.
For security reasons we log your IP address. Any orders found to be fraudulent will be passed on to the relevant authorities and your ISP.
Our prices are shown on our website. We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order. No money will have been charged to your card at this time.
There is an extra charge for delivery. The price is automatically updated on the Check Out page when you select your preferred choice of delivery. Some delivery options are limited to certain countries and weights.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
Copyright /Trademarks/Data Protection
All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
Denial Of Service
Stohl Racing reserves the right to deny service to any customer whom displays an aggressive attitude and/or disrespect towards Stohl Racing as a whole, or any Stohl Racing employee. Disrespect, swearing, threats, and or violence will not be tolerated. Stohl Racing treats all customers with respect; Stohl Racing expects the same from our customers. If Stohl Racing decides to deny service and cancels an order, a 6% cancellation fee will apply, which covers all fees related to online transactions, both charges and refunds.